FAQ
What is a decant?
A decant is simply a smaller vial or container holding a portion of a fragrance transferred from its original retail bottle. The act of transferring is called decanting.
Where can I check customer reviews?
We regularly update in our instagram story highlights. To check them click here.
Are the perfumes authentic?
Our entire perfume collection is guaranteed 100% authentic, sourced directly from authorized retailers and distributors. We offer only genuine fragrances, never imitations, dupes or perfume oils. We decant original perfumes into new atomizers without alteration.
What is a partial?
Partial is selling a portion of a full sized perfume bottle instead of buying an entire new bottle. You will get the original bottle and the box (depending on availability or condition) as well.
When do I get the partials?
Are the spray bottles made of glass or plastic?
We carefully select premium glass atomizer bottles to ensure a balance between quality and the cost of our decanted fragrances.
What is the difference between regular atomizers and travel atomizers?
Our premium travel atomizers feature a twist-to-use aluminum or plastic shield design, making them durable, refillable, and perfectly portable for any journey.
Do you sell intact perfumes?
We primarily offer decants and partials, but full intact bottles also available from us at a good price.
Do you ship anywhere in Bangladesh?
Yes, we ship all over Bangladesh (home delivery/ point delivery) with the help of courier services with proper packaging.
What is the delivery charge?
Inside Dhaka 60-80 taka, Outside Dhaka 110-150 taka, depending on the order size and value. Flat rate is 70 taka inside Dhaka and 120 taka for outside Dhaka
What payment methods do you accept?
Bkash, Nagad, Rocket and Bank transfers are available. You can also pay by Cash On Delivery (COD).
What is the return/refund policy?
Change of mind is not applicable. We will accept return requests only if-
Case 1: The item you received is incorrect.
Case 2: The product is damaged or broken during shipping.
Note: Check the product in front of the delivery man or make a video before unboxing. For second case customer has to pay the delivery charge because we properly pack the products and the issue is from delivery service. In this case both the customer and Flacone have to compromise. For case 1 no further delivery charge is needed as it is a fault from our side.
Get Your Favourite Perfume Now
Apply the coupon ‘flacone01’ and enjoy 5% discount on orders over 1999 taka only!
